ABOUT PRIVACY POLICY

     Your privacy is important to us, as we want you to know how we use and share your personal information. This policy sets out how we handle your personal information.

    Contact details are provided at the bottom of the policy, which you can use if you have any question, including how to update or access your personal information.

    WHAT PERSONAL INFORMATION WE COLLECT

     Personal Information we may hold: Information that you have provided to us including but not limited to when you:

    • Register your details, either in the Cash & Carry or on our website, to open an account  
    • Sign up to marketing/newsletters including by Email and SMS
    • Complete the ‘Contact us’ page.
    • Purchase products through the Website, over the phone, our Representatives and/or in the Cash & Carry
    • Submit reviews
    • Enter competitions, prize draws or promotions that we are promoting

    The information we request and hold includes, but is not limited to the following:

    • Your name, date of birth
    • Delivery & billing postal addresses
    • Phone number
    • Email Addresses
    • Usernames & passwords
    • Payment Card details
    • Browsing and shopping activities
    • Your queries

    HOW WE USE YOUR PERSONAL INFORMATION

    We may use the information we collect from you in the following ways:

     To send out marketing material such as promotions or newsletters via post, email or text to keep you informed of the possible benefits that you can derive at certain times of the year.

    To improve our website in order to serve you better.

    To allow us to better service you in responding to your customer service requests.

    To quickly process your transactions.

    To follow up with you after correspondence (live chat, email or phone inquiries)

    We may use your personal information to contact you if there are any product recall notices to communicate.

    We are required to comply with our legal obligations and therefore may use your information for comply with certain authorities.

     Where there is a legitimate interest:

    We may use your personal information where it is necessary for us to pursue our legitimate interest as a business for the following purposes:

    • For commercial purposes so that you can benefit from products that we know you are interested in.
    • For market research, in order to continually improve the products & services we offer.
    • For marketing activities (other than where we rely on your consent) e.g. to tailor marketing communications or send targeted marketing messages via social media and other third party platforms
    • To undertake credit checks
    • To correspond & communicate with you.
    • To create a better understanding of you as a customer
    • For general administration including managing your queries & complaints.

    OTHERS WHO MAY HAVE ACCESS TO YOUR PERRSONAL INFORMATION.

    Our Suppliers & Service Providers: We may provide your information to our relevant suppliers or service providers for the purpose of providing services to us or directly to you on our behalf. When we use third party providers we only disclose to them personal information that is necessary to them to provide the service required. We have an agreement in place that requires them to keep your information secure and not to use it other than in accordance with our specific instructions.

    WHERE WE STORE YOUR PERSONAL INFORMATION

    All information is held & stored in a secure place and managed by us against manipulation, loss destruction and access to third parties.

    HOW LONG WE KEEP YOUR PERSONAL INFORMATION

    The length of time we hold your personal information is determined by a number of factors including the purpose for which we use that information and our obligations under the law. We do not retain personal information in an identifiable format for longer than necessary.

    YOUR RIGHTS

    Accessing your personal data: You have a right to ask for a copy of the information that we hold about you by emailing or writing to us at the address at the end of this policy.

    Correcting & updating your personal information: The accuracy of your information is important to us and we are working on ways to make it easier for you to review and correct the information that we hold about you.

    In the meantime, if you change your name or address/email address, or you discover that any of the other information we hold is inaccurate or out of date, please let us know by contacting us in any of the details described at the end of this policy.